SBM service
We spare no efforts to perfect our pre-sale, in-sale and after-sale services and focus on every detail from the design stage until the final installation. The aim of our work is your satisfaction.
1. Pre-sale advice:
We have a great team of pre-sale consultants, always available to offer you best suggestions with all sincerity.
2. After-sale service:
All customers’ complaints are taken seriously and discussed with respective departments if necessary. The reply to the complaints will be sent within 1 hour after receiving, and technical staff will be at the site within 24 hours when needed.
3. Quality assurance:
Quality is the essence of the product. Company has a complete quality control system to ensure the quality of each product. For any quality problem during the guarantee period, if ascertained due to our fault, we will fully accept the liability according to terms of the contract. For products out of guarantee period, we try our utmost to provide necessary assistance.
4. Quality tracing:
We keep track of the performance of our products in practical use. Our experts are ready to answer any question you have in the operation. We also offer special training courses for you to get the most out of the products.
5. Other benefits:
We provide wearing parts and other accessories accompanied with our products at the factory price. We can send technical workers to help with the installation as you require.
